The majority of requests for support relate to the same issues. These issues are easily resolved with the information provided in the attached instructional papers (often referred to in the software industry as "white papers").

The white papers for each issue are presented in a format that describes the issue and gives step-by-step (and often times..."mouseclick-by-mouseclick") instructions to resolve the issue. The white papers are provided in Adobe Acrobat format (portable document format or "pdf") for efficient viewing, downloading, and printing.

Therefore, we encourage you to always look here first in the FREQUENTLY ASKED QUESTIONS ("F.A.Q.") page since there may very well be a simple solution to your problem. If any of the following statements describe the problem you are having, then click on the text and a "white paper" will provide you with a solution.

PIP Version Description
2000 v2.0 to 2002 1. An error occurs when I try to create a form in WordPerfect using the Custom Forms Generator.
2000 v1.2 to 2005 2. When I start the PIP program, an error message indicates that one or more files are damaged or cannot be found.
2000 v1.2 to 2005 3. We are moving our office and need to change our address and/or firm name.
2003 to 2005 4. We purchased additional user licenses, but we receive an error message stating "You have exceeded the number of licensed users! Program will terminate."
All Versions 5. I am having trouble adding/editing documents in the Pull Down Menu System in WordPerfect.
2000 v2.0 to 2005 6. I want to export my PIP Calendar Events to my Outlook Calendar.
2003 to 2005 7. Events are not showing up in my PIP Calendar. How do I know if my Calendar Filter selections are correct?
2000 v2.0 to 2005 8. How do I modify the templates for documents created by the Custom Forms generator?