At HiPerSoft, we are proud of our commitment to assist you with technical issues that arise with regard to the Practice Information Powertool case management program. We are constantly improving our own technologies in order to better serve your needs.

The most recent step we have taken towards achieving our goal of superior technical support service has been to implement Help Desk technology. Help Desk is the ability to operate a computer from a remote location just as if you were physically sitting in front of the keyboard and monitor of your computer in your office.

Through Help Desk, we can do the following: (a) resolve technical issues, (b) perform software upgrades, and (c) provide training for your staff.

Help Desk is efficient and cost-effective for the following reasons:

1. we do not have to charge for travel time to your office,
2. we will be able to "see" what your computer is doing using Help Desk while you are describing the problem over the telephone at the same time, and
3. we can address your technical support inquiry immediately and get you up and running in a much shorter period of time.
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