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Please find below our Technical Support Policy. Before making a request for
technical support, we request that you read the information contained herein,
which details the services that we offer, and the related charges. Most of the technical support inquiries we receive are unrelated to the P.I. Powertool program. They often deal with either your word processing program, your operating system, or your network configuration. These issues cannot be resolved by HiPerSoft personnel, and need to be referred to your computer/network administrator, Corel (manufacturers of WordPerfect), Microsoft (manufacturers of the Windows 95/98/NT/ME/2000/XP/Vista), Apple (manufacturers of Mac OSX and Mac Classic) or other vendor. We are always happy to provide assistance to our customers, and we will help you upon request. However, in order to save your company time and money, we have created many useful resources that will enable you and/or your computer network administrator to resolve most problems that you will encounter. Therefore, we urge you to consider and use these resources. |
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| 1. | Consult the PIP User Manual. It is filled with information about the features, usage, and common questions. The PIP User Guide can be downloaded from the DOWNLOADS page of this website. The PIP User Guide is FREE. |
| 2. | Consult the PIP Installation Guide. This guide contains a complete methodology for installing and configuring the PIP, including what to do to transfer the system to a new computer.This guide can be downloaded from this website, and is located in the DOWNLOADS page of this website. The PIP Installation Guide is FREE. |
| 3. | Consult the FileMaker Pro 5 User Guide. The PIP was designed and built using the FileMaker Pro 5 database program. Many of the functions of the PIP are "built-in" to FileMaker Pro 5, and therefore, they are addressed in the FileMaker Pro 5 User Guide. This guide can be downloaded from this website, and is located in the DOWNLOADS page of this website. The FileMaker Pro 5 User Guide is FREE. |
| 4. | Check the "white papers" in the FREQUENTLY ASKED QUESTIONS page of this website. Specific solutions to the most common problems are addressed by these documents. |
| 5. | Send an E-mail to support@hipersoft.com. Per our policy, we will provide a response within 24 hours. For more information, please see the EMAIL / FAX SUPPORT page of this website. E-mail support is FREE. |
| 6. | Send a Technical Support Request Fax (TSRF) to our offices at (909) 621-4169. You can obtain a copy of a TSRF from our website under the EMAIL / FAX SUPPORT page of this website, or by calling our office and leaving a voice mail message in the Technical Support Mailbox (option #2). Fax support is FREE. |
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If you require Online Technical Support, please make a request by fax (909-621-4169),
voice mail (909-621-3554 - option #2), or e-mail to
support@hipersoft.com. Upon receipt of your request, we will send
a Quote for telephone support. Please provide the credit card information and
authorized signature and fax the Quote back to our office. For faster service, please click here to purchase TELEPHONE SUPPORT from our online store. A HiPerSoft representative will call your office to provide support once your payment has been received. |
The following describes our current policy regarding technical support:
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